Policy - RedClayCandles

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 1 - 3 business days
  • Europe : 5 - 9 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 3 days of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

To occasionally (like once a month) e-mail you with a discount code or to tell you about a really great promotion we think you might be interested in hearing about. We hate spam too so we will never sell or distribute your information to anyone (ever)! If you don't want to receive any future e-mail from us just click the opt-out button and you're permanently off of our mailing list. No hard feelings.

Frequently Asked Questions

Do you do custom orders?

Yes! In fact, making special request candles is a large part of our business. If you don't see a particular candle you want, just contact us and we will be happy to try and accommodate your wish.

Legal imprint